2.1) If the system collapse to happen, engineers in Beijing received a dark blue Rongxin users report problems within half an hour after a telephone response or online support services. And the fastest way to the scene to provide users arrived at the scene maintenance services.
2.2) If the non-system collapse happens, Beijing dark blue Rongxin engineers after receiving the report from within the half-hour telephone support service, and in accordance with user requirements and the actual situation at the scene to provide maintenance services.
